Return requests must be started within 30 days.
Warranty & Return Request
RVP SUPPLY POLICY CENTER
Returns & Warranty
Clear steps for unused-item returns, defective-product support, and LED warranty requests.
01
AT A GLANCE
Return & Warranty Basics
Contact us before sending anything back. An approval and return instructions are required so your package can be identified and processed correctly.
Item must be unused and in its original packaging.
Coverage for manufacturer defects under normal use.
02
PROCESS
How to Start a Request
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01
Email support
Send your order number, product name, and whether you are requesting a return or warranty review.
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02
Show the condition or issue
Include clear photos. For electrical or lighting issues, include a short video showing the wiring, controller, and problem.
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03
Wait for approval
We will review eligibility and provide the correct instructions. Do not ship the product before receiving approval.
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04
Pack everything securely
Include the product, original packaging, hardware, controllers, remotes, harnesses, and other included components.
Do not send returns to the store address without instructions.
Unapproved packages may be delayed or refused because they cannot be matched to an active request.
03
ELIGIBILITY
Standard Returns
Unused & Complete
- Request started within 30 days
- Unused and uninstalled condition
- Original packaging included
- All hardware, wiring, remotes, and accessories included
- Purchased directly from RVP Supply
Used or Modified
- Installed or used products
- Cut, spliced, or modified wiring
- Missing parts or packaging
- Physical, cosmetic, or installation damage
- Incorrect item ordered after installation
Eligibility is confirmed after review and inspection. Approval to send an item does not guarantee a refund if the received condition differs from the request.
04
COVERAGE
LED Product Warranty
RVP Supply LED upgrades currently include a free 90-day warranty for manufacturer defects. We may troubleshoot the wiring and app settings before approving replacement parts or a product replacement.
Manufacturer Defects
- Failure under normal use during the warranty period
- Verified internal product defect
- Issue remains after required troubleshooting
Installation or Damage
- Incorrect installation or wiring
- Connecting to voltage other than 12V
- Shorted, cut, spliced, or modified harnesses
- Internal tampering or physical damage
- Water damage to a non-waterproof controller/module
- Improper power or ground connection
- Vehicle-side wiring problems
05
REFUNDS
After We Receive the Return
Condition Is Verified
Returned items are checked for condition, completeness, and consistency with the approved request before a refund is issued.
Refunds Return to the Original Method
After approval, the refund is submitted to the original payment method. Your bank or payment provider controls when the credit appears.
06
COMMON QUESTIONS
Returns & Warranty FAQs
Can I send the product back without contacting you?
No. Contact support and wait for approval and return instructions before shipping anything.
What if I ordered the wrong vehicle fitment?
Contact support before installation. An unused item in original packaging may qualify within the 30-day window. Installed items may not qualify.
What if my item arrived damaged or incomplete?
Email support immediately with your order number and clear photos of the shipping box, label, packaging, and product. Keep all packaging until the issue is resolved.
What if my LED product does not work?
Do not cut or modify the harness. Send a photo of the complete wiring setup and a video showing the issue. Many problems can be resolved by correcting power, ground, plug, or app settings.
Who pays return shipping?
Return-shipping responsibility depends on the reason for the return and will be confirmed when your request is reviewed.
07
CONTACT
Start Your Request
HAVE YOUR ORDER NUMBER READY
SUPPORT@RVPSUPPLY.COM
Email Our Support Team
Include the product name, reason for the request, and photos or video.