Free standard shipping is available on qualifying U.S. orders.
Shipping & Order Tracking
RVP SUPPLY DELIVERY CENTER
Shipping & Order Tracking
Processing times, delivery estimates, tracking help, and what to do when a package is delayed or damaged.
01
AT A GLANCE
Shipping Times
Delivery timing begins after the carrier receives the package. Preorders, weekends, holidays, address issues, and carrier delays can extend the estimate.
Orders placed before 6 PM normally ship the next business day.
Most U.S. customers receive orders within this range after shipment.
02
TRACKING
Find Your Order
TRACKING NUMBER SENT BY EMAIL
OPEN MY ACCOUNT
Check Your Shipment Status
Open your shipping-confirmation email or review order information through your RVP Supply account.
Tracking may not update immediately.
A label can be created before the carrier completes its first physical scan. Check again after the carrier has received the package.
03
WHAT TO EXPECT
From Order to Delivery
You receive an order confirmation after checkout.
Our Phoenix team picks, checks, and packs the order.
Tracking activates after the carrier scans the package.
The carrier delivers using the address entered at checkout.
04
ORDER CHANGES
Address Changes & Cancellations
Contact Us Immediately
Email support with the order number and full corrected address. We cannot guarantee an address change after processing begins.
Timing Matters
Send a cancellation request as soon as possible. Orders already processed or shipped may no longer be cancelable.
05
DELIVERY ISSUES
Delayed, Missing, or Damaged Packages
Check the Carrier Scan
- Review the latest carrier update
- Confirm the delivery estimate has passed
- Check for an address or delivery exception
- Allow time for weather and network delays
Check the Delivery Area
- Check all doors, mail areas, parcel lockers, and household members
- Confirm the shipping address on the order
- Contact the carrier for delivery details
- Email RVP Supply if the package remains missing
Keep Everything
Photograph the outer box, shipping label, inner packaging, and damaged item. Keep all packaging and email support immediately with your order number.
Send Photos
Photograph everything received, including the box and packing material, then email support with the missing item name and order number.
06
COMMON QUESTIONS
Shipping FAQs
Does every order ship the next business day?
Most in-stock orders placed before 6 PM are prepared to ship the next business day. Preorders, backorders, weekends, holidays, address holds, and unusually high order volume may take longer.
Do preorder items follow the normal shipping timeline?
No. The estimate shown on the preorder product page applies. If your order includes preorder and in-stock items, contact support if you need clarification on how it will ship.
Why does tracking only say “label created”?
The shipping label has been generated, but the carrier may not have completed its first scan. Tracking begins moving after that scan is recorded.
Can you guarantee the carrier delivery date?
No. Carrier estimates can change because of weather, network volume, operational delays, or address issues. We will help review the shipment when tracking appears abnormal.
Do you ship outside the United States?
Available destinations, rates, and estimated delivery options are shown during checkout. Free-shipping promotions apply only where specifically stated.
07
CONTACT
Need Shipping Help?
INCLUDE YOUR ORDER NUMBER
EMAIL SUPPORT
Contact RVP Supply
Tell us what the tracking page shows and the last date it updated.
Support hours: 10 AM–7 PM Arizona time · Phone: 480-490-3832